Popular Services

Generic Service Request

This form is to be used for services requests if you cannot find an offering which fits.

Software Issues

ITS is happy to assist our customers with troubleshooting a wide range of applications on campus- or student-owned client devices

Help Me

If you could not find a service offering that fit the problem you would like to report, click here to start the process.

Telephone/Telephone-Related Issues

Go here for problems with telephones, headsets, voicemail, voicemail password, etc.

Hardware Issues

Is your computer, printer, scanner not working properly? Report your issue.

TechConnect

UTHSC TechConnect is the university's IT service management system – a single point of contact for all technology. You can report an issue, explore and request new services, and find answers to your technical questions.

Microsoft Power BI, Visio, Project, Visual Studios, and Microsoft Developer Network (MSDN): Request License

Purchases for individual user licenses for Microsoft Visio, Project, Power BI, Visual Studios, or Microsoft Developer Network (MSDN).

Network Issues

If you are having issues accessing the network/internet, select Network Issue to report your problem.

Voicemail to Email Request

Request to have voicemails sent to your UTHSC email.

Computers and Devices Moves and Setups

Desktop support encompasses both the setup and maintenance of all UTHSC-owned computers. This includes hardware and software.

Zoom: Upgrade to Zoom Licensed (Pro Account)

Zoom Licensed (Pro Account) accounts allow you to schedule longer meetings with more attendees.

Software Installation and/or Configuration

Installation/configuration of approved software on UTHSC-owned and/or personally-owned computer equipment.

Computer Skills and Desktop Application Training

The Business Productivity Solutions team provides faculty, staff, and students with basic computer skills, desktop application, OnBase and Lean 6 Sigma training and support. Desktop Application Training is available for the Microsoft Office 365 suite of products, as well as FileMaker Pro, Qualtrics, QuestionPro, Zoom and other tools supported by ITS.

FileMaker Pro: Request License

FileMaker Pro is powerful software used to create custom apps and databases that work seamlessly across iPad, iPhone, Windows, Mac, and the web. Select Request a FileMaker Pro license to have a license installed on your computer.

Blackboard

Blackboard is a virtual learning environment and course management system. It is cloud-based software which features course management, customizable open architecture, and scalable design that allows integration with student information systems and authentication protocols. Its main purposes are to add online elements to courses traditionally delivered face-to-face and to develop completely online courses with few or no face-to-face meetings.

ITS Data Reporting: Dashboards and Reports

This service facilitates work visibility, trend analysis, problem diagnosis, planning, and other analytical functions by providing data-driven answers to strategic and operational questions and scenarios, including customized TechConnect reporting.

Pager Rental and Management Access

The ITS Telecom team provides Spok wireless pagers to faculty and staff members upon request. Pagers provide communication access in areas where wireless or cellphone access is unpredictable.

ITS Purchase Review

ITS reviews all hardware, software, and technical systems prior to their purchase to ensure they comply with the technical and cybersecurity standards of the University of Tennessee, UTHSC, and applicable government regulations.

Security Exceptions and Exemptions to ITS Security Controls Request Form

This form is used to request an exception or exemption to established UTHSC Information Technology and Office of Cybersecurity Policies and Standards

iLogin Application: Access Request

iLogin contains UTHSC-developed custom applications for campus use.  Access must be granted to certain applications.

Zoom Webinar License

A Zoom Webinar License grants user access to a product of Zoom that is designed to host large events with limited participant activities. Zoom Webinars are for events with more than 300 participants attending and 500 participants max.

NetID Management

Use this form to request to sponsor a NetID for a person; to request a department or organization ID; and/or to request changes to an existing department or organization ID.

FileMaker Pro Database: Request move to ITS FileMaker Server

Move your FileMaker Pro database to the ITS FileMaker Server for improved physical and data security, as well as backups and upgrades performed by ITS.

Lean 6 Sigma Process Review/Coaching Request

Lean 6 Sigma is the campus methodology for continuous process improvement of business processes. The Lean Team offers training, facilitation, project coaching and guidance for your process improvement needs. The Lean Team can also assist you in making technology decisions to help you streamline and automate your process.

Student Lab Computer /Printer/Other Issues

Customer reports a problem in one of the computer labs or with WEPA kiosk.