Popular Services

Generic Service Request

This form is to be used for services requests if you cannot find an offering which fits.

Software Issues

ITS is happy to assist our customers with troubleshooting a wide range of applications on campus- or student-owned client devices

Report an Issue

If you could not find a service offering that fit the problem you would like to report, click here to start the process.

Adobe Sign: Access Request

An e-signature or electronic signature is a legal way to get consent or approval on electronic documents or forms. It can replace a handwritten signature in virtually any process.

Hardware Issues

Is your computer, printer, scanner not working properly? Report your issue.

Qualtrics Account Request

Qualtrics is a powerful online survey research tool, and it is available to all faculty, staff, and students at UT. Qualtrics meets IRB requirements for collecting and storing data including PII, FERPA, and HIPAA/PHI (it is encrypted in transit, at rest, and in backups).

Software Installation and/or Configuration

Installation/configuration of approved software on UTHSC-owned and/or personally-owned computer equipment.

Network Issues

If you are having issues accessing the network/internet, select Network Issue to report your problem.

Computers and Devices Moves and Setups

Desktop support encompasses both the setup and maintenance of all UTHSC-owned computers. This includes hardware and software.

Security Exceptions and Exemptions to ITS Security Controls Request Form

This form is used to request an exception or exemption to established UTHSC Information Technology and Office of Cybersecurity Policies and Standards

Computer Equipment and Software Purchase Consultation

Receive assistance in determining hardware or software purchases to accomplish your task.

Guest WiFi Access

Get UTHSC wireless access for a university authorized guest.

Adobe Creative Cloud Access Request (Residents, Fellows, and Postdocs)

Get access to Creative Cloud Desktop apps like Photoshop, Acrobat, etc.

RingCentral: Telephone/Telephone-Related Issues

Go here for problems with Ring Central "Hard" telephones, headsets, voicemail, etc.

OnBase Request

OnBase is an Enterprise Content Management (ECM) and process management system used to scan and store documents, as well as create workflows to help processes move more efficiently. Let us help you convert your paper documents, microfilm/fiche, and archived documents into organized electronic files that are safe, secure, and easy to use from anywhere. OnBase is the first step in your digital transformation.

Data Jack Activation

Activating a network data jack that is currently inactive.

Blackboard

Blackboard Learn is the learning management system (LMS) at University of Tennessee Health Science Center and is used to enhance teaching and learning for online and campus courses. Blackboard Learn offers instructors and students the flexibility to access course materials at any time from any computer or mobile device with an Internet connection – which is essential to supporting the on-the-go learning needs of students today.

Telephone/Telephone-Related Issues

Go here for problems with telephones, headsets, voicemail, voicemail password, etc.

Telephone Service Management - RingCentral

"Hard" desk phone installation and changes, phone number assignment/re-assignment, call menu services, old phone removal, and service consultation

Banner: Dashboards and Reports

Banner is UTHSC’s student information system. Banner Dashboards and Reports are used to support the Registrar, Financial Aid, Admissions, Bursar’s Office, Colleges and Faculty. This allows for efficient viewing of Banner data for transactional, analytical and auditing purposes.

Banner Access Request

The Banner Enterprise Information System at the University of Tennessee Health Science Center (UTHSC) is comprised of the following components: Banner Student Information System and Argos Enterprise Reporting.

IRIS Data and Reports

ITS handles requests for IRIS data and reports that are not currently available in the IRIS system.

Academic Technology Consultation

Teaching and Learning Center staff can provide advice on what technologies might be most appropriate to help instructors meet their learning goals, provide guidance on best practices with the use of academic technologies, and provide instruction to instructors and students on how to it.

NetID Management

Use this form to request to sponsor a NetID for a person; to request a department or organization ID; and/or to request changes to an existing department or organization ID.

Classroom Equipment Issues

Customer reports a technical issue in a classroom and class is in session or about to start.