Popular Services

This form is to be used for services requests if you cannot find an offering which fits.


If you could not find a service offering that fit the problem you would like to report, click here to start the process.


Complete this form to request access to a co-worker's computer files, email, OneDrive, SharePoint or Zoom account, if the employee has left UTHSC or is on an extended absence. These requests require HR approval.


Go here for problems with telephones, headsets, voicemail, voicemail password, etc.


Is your computer, printer, scanner not working properly? Report your issue.


ITS is happy to assist our customers with troubleshooting a wide range of applications on campus- or student-owned client devices


This form is used to request an exception or exemption to established UTHSC Information Technology and Office of Cybersecurity Policies and Standards


The Telecommunications team provides phone services for the UTHSC campuses in Memphis and Nashville, including phone number assignment/reassignment, "hard" desk phone installation and changes, call queues, call trees, old phone removal, service consultation, and more.


ITS reviews all hardware, software, and technical systems prior to their purchase to ensure they comply with the technical and cybersecurity standards of the University of Tennessee, UTHSC, and applicable government regulations.


If you are having issues accessing the network/internet, select Network Issue to report your problem.


Get UTHSC wireless access for a university authorized guest.


Blackboard Learn is the learning management system (LMS) at University of Tennessee Health Science Center and is used to enhance teaching and learning for online and campus courses. Blackboard Learn offers instructors and students the flexibility to access course materials at any time from any computer or mobile device with an Internet connection – which is essential to supporting the on-the-go learning needs of students today.


Teaching and Learning Center staff can provide advice on what technologies might be most appropriate to help instructors meet their learning goals, provide guidance on best practices with the use of academic technologies, and provide instruction to instructors and students on how to it.


DUO is the two-factor authentication solution for services on campus.


Poll Everywhere is the official audience response vendor for UTHSC. Poll Everywhere integrates with Microsoft PowerPoint and allows audiences and students to participate in presentations or lectures by submitting responses to interactive questions using their mobile devices. Student data can be imported from and exported to Blackboard.


Desktop support encompasses both the setup and maintenance of all UTHSC-owned computers. This includes hardware and software.


This form is to request access to UTHSC's VPN for individuals not already assigned VPN access


Installation/configuration of approved software on UTHSC-owned and/or personally-owned computer equipment.


Receive assistance in determining hardware or software purchases to accomplish your task.


OnBase is an Enterprise Content Management (ECM) and process management system used to scan and store documents, as well as create workflows to help processes move more efficiently. If you are a current user and are having issues with logging onto OnBase, connecting to a scanner, or OnBase doesn't seem to be running properly, use this service to contact ITS.


The Business Productivity Solutions team provides faculty, staff, and students training on desktop tools, with a focus on enhancing basic to advanced computer skills and desktop applications to make you more productive at work. Desktop Application Training is available for the Microsoft 365 suite of products, as well as FileMaker Pro, Qualtrics, Zoom and other tools supported by ITS.


Get access to Creative Cloud Desktop apps like Photoshop, Acrobat, etc.


The ITS Project Management Office (PMO) works to support the strategic goals of the university and IT organization by developing and implementing an effective project portfolio management (PPM) framework.


Need help getting started with your migration from VolShare? The Business Productivity Solutions team provides guidance, training and support to assist you in moving your data and documents to the right storage location for your needs. Request a consultation session today!