Popular Services
This form is to be used for services requests if you cannot find an offering which fits.
ITS reviews all hardware, software, and technical systems prior to their purchase to ensure they comply with the technical and cybersecurity standards of the University of Tennessee, UTHSC, and applicable government regulations. ITS also reviews products/services that are undergoing major architectural and platform changes (ex., a system moving from on-premise servers to the vendor's cloud).
This form is used to request an exception or exemption to established UTHSC Information Technology and Office of Cybersecurity Policies and Standards
If you could not find a service offering that fit the problem you would like to report, click here to start the process.
The Telecommunications team provides phone services for the UTHSC campuses in Memphis and Nashville, including phone number assignment/reassignment, "hard" desk phone installation and changes, call queues, call trees, old phone removal, service consultation, and more.
Complete this form to request access to a co-worker's computer files, email, OneDrive, SharePoint or Zoom account, if the employee has left UTHSC or is on an extended absence. These requests require HR approval.
Use this form to request a NetID for a department or student organization, or to make changes to an existing department or organization ID.
Get UTHSC wireless access for a university authorized guest.
Is your computer, printer, scanner not working properly? Report your issue.
The Business Productivity Solutions team provides faculty, staff, and students with guidance, training and support for your data and document storage and management needs.
ITS is happy to assist our customers with troubleshooting a wide range of applications on campus- or student-owned client devices
OnBase is an Enterprise Content Management (ECM) and process management system used to scan and store documents, as well as create workflows to help processes move more efficiently. If you are a current user and are having issues with logging onto OnBase, connecting to a scanner, or OnBase doesn't seem to be running properly, use this service to contact ITS.
If you are having issues accessing the network/internet, select Network Issue to report your problem.
Blackboard Learn is the learning management system (LMS) at University of Tennessee Health Science Center and is used to enhance teaching and learning for online and campus courses. Blackboard Learn offers instructors and students the flexibility to access course materials at any time from any computer or mobile device with an Internet connection – which is essential to supporting the on-the-go learning needs of students today.
Installation/configuration of approved software on UTHSC-owned and/or personally-owned computer equipment.
Get access to Creative Cloud Desktop apps like Photoshop, Acrobat, etc.
A Zoom Webinar License grants user access to a product of Zoom that is designed to host large events with limited participant activities. Zoom Webinars are for events with more than 300 participants attending and 500 participants max.
This form is to request access to UTHSC's VPN for individuals not already assigned VPN access
The Business Productivity Solutions team provides faculty, staff, and students training on desktop tools, with a focus on enhancing basic to advanced computer skills and desktop applications to make you more productive at work. Desktop Application Training is available for the Microsoft 365 suite of products, as well as FileMaker Pro, Qualtrics, Zoom and other tools supported by ITS.
Need help getting started with your migration from VolShare? The Business Productivity Solutions team provides guidance, training and support to assist you in moving your data and documents to the right storage location for your needs. Request a consultation session today!
Listservs provides users with an email distribution address that can be archived and searched.
Receive assistance in determining hardware or software purchases to accomplish your task.
Respondus LockDown Browser is supported by the Teaching and Learning Center.
ITS handles requests for IRIS data and reports that are not currently available in the IRIS system.
In classroom/conference room support is provided for audiovisual needs, such as Microsoft Office, TurningPoint, Mediasite, Zoom, and videoconferencing.