Popular Services

Generic Service Request

This form is to be used for services requests if you cannot find an offering which fits.

The ITS Project Management Office (PMO) works to support the strategic goals of the university and IT organization by developing and implementing an effective project portfolio management (PPM) framework.

Software Installation and/or Configuration

Installation/configuration of approved software on UTHSC-owned and/or personally-owned computer equipment.

Report an Issue

If you could not find a service offering that fit the problem you would like to report, click here to start the process.

Email Forwarding Exception

Use this service to request an exception to be able to forward your UTHSC email to a domain that is not currently on the list.

Software Issues

ITS is happy to assist our customers with troubleshooting a wide range of applications on campus- or student-owned client devices

Data Storage/Document Management

The Business Productivity Solutions team provides faculty, staff, and students with guidance, training and support for your data and document storage and management needs.

Zoom: Upgrade to Zoom Licensed (Pro) Account

Zoom Licensed (Pro) Account accounts allow you to schedule longer meetings with more attendees.

Security Exceptions and Exemptions to ITS Security Controls Request Form

This form is used to request an exception or exemption to established UTHSC Information Technology and Office of Cybersecurity Policies and Standards

Blackboard

Blackboard Learn is the learning management system (LMS) at University of Tennessee Health Science Center and is used to enhance teaching and learning for online and campus courses. Blackboard Learn offers instructors and students the flexibility to access course materials at any time from any computer or mobile device with an Internet connection – which is essential to supporting the on-the-go learning needs of students today.

Computer Equipment and Software Purchase Consultation

Receive assistance in determining hardware or software purchases to accomplish your task.

Computers and Devices Moves and Setups

Desktop support encompasses both the setup and maintenance of all UTHSC-owned computers. This includes hardware and software.

Voicemail to Email Request

Request to have voicemails sent to your UTHSC email.

Qualtrics Account Request

Qualtrics is a powerful online survey research tool, and it is available to all faculty, staff, and students at UT. Qualtrics meets IRB requirements for collecting and storing data including PII, FERPA, and HIPAA/PHI (it is encrypted in transit, at rest, and in backups).

Guest WiFi Access

Get UTHSC wireless access for a university authorized guest.

Computer Skills and Desktop Application Training

The Business Productivity Solutions team provides faculty, staff, and students with basic computer skills, desktop application, OnBase and Lean 6 Sigma training and support. Desktop Application Training is available for the Microsoft Office 365 suite of products, as well as FileMaker Pro, Qualtrics, QuestionPro, Zoom and other tools supported by ITS.

Telephone Service Management

Telephone installation, Voice Mail setup, and headset repair/replacement services for faculty, staff and students.

VolShare Retirement Consultation and Support

Need help getting started with your migration from VolShare? The Business Productivity Solutions team provides guidance, training and support to assist you in moving your data and documents to the right storage location for your needs. Request a consultation session today!

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