Report an Issue

Use this section to report a device or software that was working but has either stopped or is not working properly. Start here to request assistance.

Services (10)

Hardware Issues

Is your computer, printer, scanner not working properly? Report your issue.

Network Issues

If you are having issues accessing the network/internet, select Network Issue to report your problem.

OnBase Issues

OnBase is an Enterprise Content Management (ECM) and process management system used to scan and store documents, as well as create workflows to help processes move more efficiently. If you are a current user and are having issues with logging onto OnBase, connecting to a scanner, or OnBase doesn't seem to be running properly, use this service to contact ITS.

RingCentral: Telephone/Telephone-Related Issues

Go here for problems with Ring Central "Hard" telephones, headsets, voicemail, etc.

Software Issues

ITS is happy to assist our customers with troubleshooting a wide range of applications on campus- or student-owned client devices

Student Lab Computer /Printer/Other Issues

Customer reports a problem in one of the computer labs or with WEPA kiosk.

Telephone/Telephone-Related Issues

Go here for problems with telephones, headsets, voicemail, voicemail password, etc.

Classroom Equipment Issues

Customer reports a technical issue in a classroom and class is in session or about to start.

Report an Issue

If you could not find a service offering that fit the problem you would like to report, click here to start the process.