Report an Issue

Use this section to report a device or software that was working but has either stopped or is not working properly. Start here to request assistance.

Services (10)

Hardware Issues

Is your computer, printer, scanner not working properly? Report your issue.

Network Issues

If you are having issues accessing the network/internet, select Network Issue to report your problem.

RingCentral: Telephone/Telephone-Related Issues

Go here for problems with Ring Central "Hard" telephones, headsets, voicemail, etc.

Software Issues

ITS is happy to assist our customers with troubleshooting a wide range of applications on campus- or student-owned client devices

NetID Password Help

Are you having trouble logging into a UTHSC system or your password has expired? This is the place to start.

Student Lab Computer /Printer/Other Issues

Customer reports a problem in one of the computer labs or with WEPA kiosk.

Telephone/Telephone-Related Issues

Go here for problems with telephones, headsets, voicemail, voicemail password, etc.

Classroom Equipment Issues

Customer reports a technical issue in a classroom and class is in session or about to start.

Duo Two-Factor Authentication

DUO is the two-factor authentication solution for services on campus.

Report an Issue

If you could not find a service offering that fit the problem you would like to report, click here to start the process.