Software and Applications

Request installation, training, or support for a UTHSC-supported software or application, e.g., Microsoft 365 Suite (such as Teams, Word, Excel, PowerPoint), Zoom, Zoom Webinars, video conferencing, Qualtrics, FileMaker Pro, Visio

Categories (2)

Accounts and Access

Get NetIDs/username and password support, including Duo, and access to applications: Microsoft 365, email, sponsored NetIDs, Banner.

File Storage and Sharing

• Document and Data storage, network shared, personal storage, cloud storage, such as OneDrive, SharePoint, OnBase, VolShare, etc.

Services (15)

Banner: Dashboards and Reports

Banner is UTHSC’s student information system. Banner Dashboards and Reports are used to support the Registrar, Financial Aid, Admissions, Bursar’s Office, Colleges and Faculty. This allows for efficient viewing of Banner data for transactional, analytical and auditing purposes.

Data Storage/Document Management

The Business Productivity Solutions team provides faculty, staff, and students with guidance, training and support for your data and document storage and management needs.

Desktop Application Training

The Business Productivity Solutions team provides faculty, staff, and students training on desktop tools, with a focus on enhancing basic to advanced computer skills and desktop applications to make you more productive at work. Desktop Application Training is available for the Microsoft 365 suite of products, as well as FileMaker Pro, Qualtrics, Zoom and other tools supported by ITS.

FileMaker Pro Database

FileMaker Pro is powerful software used to create custom apps and databases that work seamlessly across iPad, iPhone, Windows, Mac, and the web. Select Request a FileMaker Pro license to have a license installed on your computer. Use this service to make all of your FileMaker Pro requests.

FileMaker Pro Database: Request move to ITS FileMaker Server

Move your FileMaker Pro database to the ITS FileMaker Server for improved physical and data security, as well as backups and upgrades performed by ITS.

FileMaker Pro: Request License

FileMaker Pro is powerful software used to create custom apps and databases that work seamlessly across iPad, iPhone, Windows, Mac, and the web. Select Request a FileMaker Pro license to have a license installed on your computer.

Google Analytics: Dashboards and Reports

Google Analytics allows university website publishers to collect, analyze, and report on website traffic data.

IRIS Data and Reports

ITS handles requests for IRIS data and reports that are not currently available in the IRIS system.

ITS Data Reporting: Dashboards and Reports

This service facilitates work visibility, trend analysis, problem diagnosis, planning, and other analytical functions by providing data-driven answers to strategic and operational questions and scenarios, including customized TechConnect reporting.

Non-Standard Software Installation Approval Request

Use this form to inquire whether you are able to use software that is not part of the standard desktop/laptop install or is not currently provided by the UTHSC, but does not require risk assessment or carbon black policies be built around it.

Qualtrics Account Request

Qualtrics is a powerful online survey research tool, and it is available to all faculty, staff, and students at UT. Qualtrics meets IRB requirements for collecting and storing data including PII, FERPA, and HIPAA/PHI (it is encrypted in transit, at rest, and in backups).

Zoom Webinar License

A Zoom Webinar License grants user access to a product of Zoom that is designed to host large events with limited participant activities. Zoom Webinars are for events with more than 300 participants attending and 500 participants max.

Zoom Licensed (Pro) Account

This is not something that any UTHSC faculty, staff or student needs to request. You already should have one. By logging in with your SSO into tennessee.zoom.us, you are accessing your UT Zoom Licensed (Pro) account. However, if you are not using Single Sign On or SSO to login, you will not see it.

Generic Service Request

This form is to be used for services requests if you cannot find an offering which fits.

Software Installation and/or Configuration

Installation/configuration of approved software on UTHSC-owned and/or personally-owned computer equipment.