Software and Applications

Request installation, training, or support for a UTHSC-supported software or application, e.g., Microsoft 365 Suite (such as Teams, Word, Excel, PowerPoint), Zoom, Zoom Webinars, video conferencing, Qualtrics, QuestionPro, FileMaker Pro, Visio

Categories (2)

Get NetIDs/username and password support, including Duo, and access to applications: Microsoft 365, email, sponsored NetIDs, Banner.

• Document and Data storage, network shared, personal storage, cloud storage, such as OneDrive, SharePoint, OnBase, VolShare, etc.

Services (17)

Banner: Dashboards and Reports

Banner is UTHSC’s student information system. Banner Dashboards and Reports are used to support the Registrar, Financial Aid, Admissions, Bursar’s Office, Colleges and Faculty. This allows for efficient viewing of Banner data for transactional, analytical and auditing purposes.

Computer Skills and Desktop Application Training

The Business Productivity Solutions team provides faculty, staff, and students with basic computer skills, desktop application, OnBase and Lean 6 Sigma training and support. Desktop Application Training is available for the Microsoft Office 365 suite of products, as well as FileMaker Pro, Qualtrics, Zoom and other tools supported by ITS.

Data Storage/Document Management

The Business Productivity Solutions team provides faculty, staff, and students with guidance, training and support for your data and document storage and management needs.

FileMaker Pro Database: Request move to ITS FileMaker Server

Move your FileMaker Pro database to the ITS FileMaker Server for improved physical and data security, as well as backups and upgrades performed by ITS.

FileMaker Pro: Request License

FileMaker Pro is powerful software used to create custom apps and databases that work seamlessly across iPad, iPhone, Windows, Mac, and the web. Select Request a FileMaker Pro license to have a license installed on your computer.

Google Analytics: Dashboards and Reports

Google Analytics allows university website publishers to collect, analyze, and report on website traffic data.

IRIS Data and Reports

ITS handles requests for IRIS data and reports that are not currently available in the IRIS system.

ITS Data Reporting: Dashboards and Reports

This service facilitates work visibility, trend analysis, problem diagnosis, planning, and other analytical functions by providing data-driven answers to strategic and operational questions and scenarios, including customized TechConnect reporting.

Microsoft Power BI, Visio, Project, Visual Studios, and Microsoft Developer Network (MSDN): Request License

Purchases for individual user licenses for Microsoft Visio, Project, Power BI, Visual Studios, or Microsoft Developer Network (MSDN). In addition, includes instructions for requesting Microsoft 365 for part-time employees.

OnBase Request

OnBase is an Enterprise Content Management (ECM) and process management system used to scan and store documents, as well as create workflows to help processes move more efficiently. Let us help you convert your paper documents, microfilm/fiche, and archived documents into organized electronic files that are safe, secure, and easy to use from anywhere. OnBase is the first step in your digital transformation.

Qualtrics Account Request

Qualtrics is a powerful online survey research tool, and it is available to all faculty, staff, and students at UT. Qualtrics meets IRB requirements for collecting and storing data including PII, FERPA, and HIPAA/PHI (it is encrypted in transit, at rest, and in backups).

Survey Tools

UTHSC provides 2 survey options for our faculty, staff and students: Qualtrics and REDCap.

Zoom Webinar License

A Zoom Webinar License grants user access to a product of Zoom that is designed to host large events with limited participant activities. Zoom Webinars are for events with more than 300 participants attending and 500 participants max.

Zoom: Upgrade to Zoom Licensed (Pro) Account

Zoom Licensed (Pro) Account accounts allow you to schedule longer meetings with more attendees.

Generic Service Request

This form is to be used for services requests if you cannot find an offering which fits.

Software Installation and/or Configuration

Installation/configuration of approved software on UTHSC-owned and/or personally-owned computer equipment.