Projects, Process, and Consultation Services

Request projects, process improvement/innovation, planning services, IT communication/documentation, IT service delivery/support, portfolio/project management, and outreach, e.g., PMO, Lean Workouts, Business Analysis, etc.

Services (7)

Business Analysis

Business Analysis identifies business needs, determines solutions, and builds relationships with campus customers.

Classroom & Conference Room Technology Consultation

ITS provides collaboration services for departments wanting to install new audiovisual equipment in classrooms, conference rooms, or offices

IT Facilitator for Student and Employee Orientation

Scheduling a new student or employee orientation? Looking for an ITS presenter to share all thing ITS with the group?

ITS Data Reporting: Dashboards and Reports

This service facilitates work visibility, trend analysis, problem diagnosis, planning, and other analytical functions by providing data-driven answers to strategic and operational questions and scenarios, including customized TechConnect reporting.

Lean 6 Sigma Process Review/Coaching Request

Lean 6 Sigma is the campus methodology for continuous process improvement of business processes. The Lean Team offers training, facilitation, project coaching, and guidance for your process improvement needs. The Lean Team can also assist you in making technology decisions to help you streamline and automate your process.

Project Management

The ITS Project Management Office (PMO) works to support the strategic goals of the university and IT organization by developing and implementing an effective project portfolio management (PPM) framework.

Technology Review

ITS reviews all hardware, software, and technical systems prior to their purchase to ensure they comply with the technical and cybersecurity standards of the University of Tennessee, UTHSC, and applicable government regulations. ITS also reviews products/services that are undergoing major architectural and platform changes (ex., a system moving from on-premise servers to the vendor's cloud).