What is it?
Common signs of a hardware issue:
- Physical damage from drops or spills
- Screen crack
- Screen lines or bars
- Broken hinges
- Missing/broken pieces
- Missing keyboard keys
- Loud clicking, buzzing or grinding sounds
- Computer will not boot or start up
- Computer has a flashing light or power button is pulsing white or orange/amber
- Laptop or Monitor has a black/blank screen
- Battery issues/battery will not hold a charge
- Printer streaks and paper jams
Troubleshooting and repair services available for UTHSC-owned:
- Laptops
- Desktop Computers
- Printers
- Projectors
- Keyboard/mice
- RAM
- Storage drives
- Scanners
- Monitors
What Can We Do?
UTHSC ITS offers numerous services for repairing, troubleshooting and upgrading technology:
- Device diagnosis and troubleshooting
- Technical evaluation
- Comprehensive functional and structural diagnostics
- Repair consultations
- Offered Repairs – Out-of-Warranty repairs may result in a departmental cost
- Display/Laptop Screen
- Laptop Port damage (charging, USB, HDMI, etc.)
- Touchpad
- Keyboard
- Internal component repair/replacement
- CPU
- Motherboard/logic board/system board
- RAM
- Storage device/hard drive
- Fan
- Battery
- Basic upgrades, eligible on a case by case basis
- RAM
- Storage
- Graphics card
Who Is Eligible to Use It?
Faculty, staff, and students.
Student-owned devices are also eligible for troubleshooting. At this time, UTHSC ITS does not have the ability to perform out-of-warranty repair to student-owned Apple devices.
Where Can I Get It?
Click the Report Issue button or contact the Service Desk at 901.448.2222.