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Categories (14)
Report an Issue
Use this section to report a device or software that was working but has either stopped or is not working properly. Start here to request assistance.
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Accounts and Access
Get NetIDs/username and password support, including Duo, and access to applications: Microsoft 365, email, sponsored NetIDs, Banner.
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Artificial Intelligence
Artificial Intelligence (AI), refers to the development of computer systems that can perform tasks requiring human-like intelligence, such as problem-solving, pattern recognition, and decision-making. AI in higher education enhances personalized learning, streamlines administrative tasks, supports research, and prepares students for a technology-driven future, making education more efficient and accessible.
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Email, Calendar and Chat
Get support for your email, chat, calendaring, and related services such as Outlook, Teams, listservs, shared calendars, and mailboxes.
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Network and Wireless Connectivity
Gain access to the wired and wireless networks, get help with remote access, or request a new network service activation, e.g. VPN, Wireless access point, working remotely, network ports
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Software and Applications
Request installation, training, or support for a UTHSC-supported software or application, e.g., Microsoft 365 Suite (such as Teams, Word, Excel, PowerPoint), Zoom, Zoom Webinars, video conferencing, Qualtrics, FileMaker Pro, Visio
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Computer, Device and Printing Support
Purchase, consultation or repair a computer or device, request desktop services, install a printer, or gain access to an existing one, i.e., General Technical Support, Device Move, Computer/Device Purchase or Repair, Mobile Device Support, Printer Installation
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Telephone
Request activations, changes, or repairs to a phone or fax line, or setting up call-forwarding, e.g., Move/Remove Telephone Service, New Telephone Service, VoIP, Pagers
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Projects, Process, and Consultation Services
Request projects, process improvement/innovation, planning services, IT communication/documentation, IT service delivery/support, portfolio/project management, and outreach, e.g., PMO, Lean Workouts, Business Analysis, etc.
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Cybersecurity and Safe Computing
• Learn how to report malware or phishing emails, or review IT security policies.
• e.g. Phishing, Antivirus/Anti-malware, Emergency Alerts, Institutional Data Policy, Safe Computing Training
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Teaching, Learning, and Classroom/Lab Support
Services providing instructional technology and resources directly supporting teaching and learning. Includes learning management systems, instructional technology and design, assessment and learning analytics, lecture capture, and polling and surveys.
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File Storage and Sharing
• Document and Data storage, network shared, personal storage, cloud storage, such as OneDrive, SharePoint, OnBase, VolShare, etc.
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Research Computing
• Assistance with statistical software, surveying, high-performance computing and grant writing.
• e.g. REDCap, other software that UTK supports
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Web Services
Make a change to existing web content, request a new site, request a WordPress lab account, or get assistance with any of the web-hosted content at our institution.
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Popular Services
Generic Service Request
Surplus Computing Equipment
Technology Review
Report an Issue
Departmental ID Requests and Changes (setting up a shared mailbox or shared calendar)
My Recently Visited Services
Desktop Application Training
ExamSoft
Telephone Tree
Pager Rental and Management Access
Classroom & Conference Room Technology Consultation
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