Service Catalog

Categories (13)

Report an Issue

Use this section to report a device or software that was working but has either stopped or is not working properly. Start here to request assistance.

Accounts and Access

Get NetIDs/username and password support, including Duo, and access to applications: Microsoft 365, email, sponsored NetIDs, Banner.

Email, Calendar and Chat

Get support for your email, chat, calendaring, and related services such as Outlook, Teams, listservs, shared calendars, and mailboxes.

Network and Wireless Connectivity

Gain access to the wired and wireless networks, get help with remote access, or request a new network service activation, e.g. VPN, Wireless access point, working remotely, network ports

Software and Applications

Request installation, training, or support for a UTHSC-supported software or application, e.g., Microsoft 365 Suite (such as Teams, Word, Excel, PowerPoint), Zoom, Zoom Webinars, video conferencing, Qualtrics, FileMaker Pro, Visio

Computer, Device and Printing Support

Purchase, consultation or repair a computer or device, request desktop services, install a printer, or gain access to an existing one, i.e., General Technical Support, Device Move, Computer/Device Purchase or Repair, Mobile Device Support, Printer Installation

Telephone and Voicemail

Request activations, changes, or repairs to a phone or fax line, including voicemail or setting up call-forwarding, e.g., Move/Remove Telephone Service, New Telephone Service, Voicemail Service, VoIP, Pagers

Projects, Process, and Consultation Services

Request projects, process improvement/innovation, planning services, IT communication/documentation, IT service delivery/support, portfolio/project management, and outreach, e.g., PMO, Lean Workouts, Business Analysis, etc.

Cybersecurity and Safe Computing

• Learn how to report malware or phishing emails, or review IT security policies.
• e.g. Phishing, Antivirus/Anti-malware, Emergency Alerts, Institutional Data Policy, Safe Computing Training

Teaching, Learning, and Classroom/Lab Support

Services providing instructional technology and resources directly supporting teaching and learning. Includes learning management systems, instructional technology and design, assessment and learning analytics, lecture capture, and polling and surveys.

File Storage and Sharing

• Document and Data storage, network shared, personal storage, cloud storage, such as OneDrive, SharePoint, OnBase, VolShare, etc.

Research Computing

• Assistance with statistical software, surveying, high-performance computing and grant writing.
• e.g. REDCap, other software that UTK supports

Web Services

Make a change to existing web content, request a new site, request a WordPress lab account, or get assistance with any of the web-hosted content at our institution.