Service Catalog

Categories (13)

Use this section to report a device or software that was working but has either stopped or is not working properly. Start here to request assistance.

Get NetIDs/username and password support, including Duo, and access to applications: Microsoft 365, email, sponsored NetIDs, Banner.

Get support for your email, chat, calendaring, and related services such as Outlook, Teams, listservs, shared calendars, and mailboxes.

Gain access to the wired and wireless networks, get help with remote access, or request a new network service activation, e.g. VPN, Wireless access point, working remotely, network ports

Request installation, training, or support for a UTHSC-supported software or application, e.g., Microsoft 365 Suite (such as Teams, Word, Excel, PowerPoint), Zoom, Zoom Webinars, video conferencing, Qualtrics, QuestionPro, FileMaker Pro, Visio

Purchase consultation or repair a computer or device, request desktop services, install a printer, or gain access to an existing one, i.e., General Technical Support, Device Move, Computer/Device Purchase or Repair, Mobile Device Support, Printer Installation

Request activations, changes, or repairs to a phone or fax line, including voicemail or setting up call-forwarding, e.g., Move/Remove Telephone Service, New Telephone Service, Voicemail Service, VoIP, Pagers

Request projects, process improvement/innovation, planning services, IT communication/documentation, IT service delivery/support, portfolio/project management, and outreach, e.g., PMO, Lean Workouts, Business Analysis, etc.

• Learn how to report malware or phishing emails, or review IT security policies.
• e.g. Phishing, Antivirus/Anti-malware, Emergency Alerts, Institutional Data Policy, Safe Computing Training

Services providing instructional technology and resources directly supporting teaching and learning. Includes learning management systems, instructional technology and design, assessment and learning analytics, lecture capture, and polling and surveys.

• Document and Data storage, network shared, personal storage, cloud storage, such as OneDrive, SharePoint, OnBase, VolShare, etc.

• Assistance with statistical software, surveying, high-performance computing and grant writing.
• e.g. REDCap, other software that UTK supports

Make a change to existing web content, request a new site, request a WordPress lab account, or get assistance with any of the web-hosted content at our institution.