Managing Delegated Access to Departmental/Organizational Accounts

Departmental/organizational accounts that have shared mailboxes are configured for delegated access. The account owner will be able to designate who can access the account by managing the membership of the access control groups. 

Shared mailboxes may also have a shared calendar. For shared calendars, see knowledge base article: Shared Calendars

There are two groups associated with a shared mailbox that can be used to manage who can access the account, and who can send mail appearing to come from the account.   

These groups are: 

•  {netid}_mbx_full - members can attach the mailbox to their Outlook client. 
•  {netid}_mbx_sa - members can send mail "as" {netid}@uthsc.edu. 

Note that members of the {netid}_mbx_sa group MUST also be members of {netid}_mbx_full for proper functionality. 

Accessing the Email Account Management Website

As an owner of one of these accounts, the Email Account Management website allows you to access your group to add or remove users.

Please note that although this webpage specifically references email, you can use it to assign permissions to your own calendar resources and storage folders.

1. Go to the Email Account Management website.
2. Locate the Manage your Email Groups dialog box and click Manage ownership and membership.
   
3. Log in using your NetID and password (Duo authentication may be required).
4. The screen displays all groups of which you are the owner.
   
5. Click the group you want to edit.
   
6. You can see the users in your group and add more or remove existing users.

Add a User

1. To add a user, click Add under Group Members. To add a user as an owner, click Add under Group Owners.
   
2. Enter the NetID of the user you want to add and press Enter (or Return on a Mac).
3. The user's name appears. Click Add.
4. The screen shows the user has been added. Click Done.
   
5. Click Logout to log out of the system.

Remove a User

1. To remove a user, click the circle next to their name.
   
2. Click Remove. Then, click Remove again to remove the user from the group.
   
3. A screen appears confirming the user was removed. Click Okay.
   
4. Click Logout to log out of the system.