Departments can submit requests to create a mailbox that ties to a department, or a function within a department, as opposed to being tied to a specific person.
If you need a service of this kind, please fill out the Request to Add a Campus Organization to the Online Directory form to request the addition of such an account.
Once the form is reviewed, someone from ITS will contact you.
After a departmental account is created, the owner of that particular account (typically the person submitting the account creation form outline above), can add individuals from their department when they want others to be able to view or edit that departmental mailbox. The owner can go to this page Account Management - Office of Information Technology (tennessee.edu) to "Manage your Email Groups", sign in, and add people to the departmental mailbox.