NetID Password Management: Everything You Need to Know

Summary

This article explains how to manage your university NetID password, including first‑time setup, password resets, password changes, unlocking your account, and understanding password policies and complexity requirements.

Prerequisites

• Your NetID

• Access to Duo two‑factor authentication (if enabled)

• Ability to provide one of the following for identity verification:

  • UTHSC Student ID

  • Employee number

  • Last 4 digits of SSN

  • Birthdate

• Ability to close all open applications (e.g., Outlook) before beginning

Instructions

1. Review Password Complexity Requirements

Passwords must meet UT System standards:

• Minimum of 8 characters; maximum of 40

• Passwords with 12+ characters never expire

• Must include at least three of the following:

  • Punctuation & symbols

  • Numbers

  • Lowercase letters

  • Uppercase letters

• May not contain a significant portion of your username or display name

• May not reuse the last 10 passwords

• Password Complexity Requirements [Insert link to Password Complexity Requirements]

2. Access the Password Management Portal

1. Browse to password.uthsc.edu [Insert link to Password Management Portal]

2. This page allows you to:

   • Complete first‑time setup

   • Reset your password (personal and departmental NetIDs)

   • Change your password

   • Unlock your account

   • Manage security questions

   • Manage Duo two‑factor authentication

3. Reset a Forgotten or Expired Password

1. In the Forgotten & Expired Password section, click Reset your NetID password [Insert link to Reset Your NetID Password]

2. Enter your NetID and click Continue.

3. Enter one of the following:

   • UTHSC Student ID

   • Employee number

   • Last 4 digits of SSN

4. Enter your birthdate.

5. Approve the Duo push notification.

6. Review the Tips for Protecting Your UT Accounts, then click Continue.

7. Type and verify your new password.

8. Check the box to agree to the Acceptable Use Policy.

4. Understand Password Expiration Policies

Standard Password Policy

• Passwords under 12 characters expire every 180 days (6 months).

Non‑Expiring Password Policy

A password will never expire if:

• Duo two‑factor authentication is enabled and

• The password is reset to 12 or more characters

Important: If your existing password is already 12+ characters when you set up Duo, you must reset it one more time for the non‑expiring policy to take effect.

Additional Notes

• Password Policies [Insert link to Password Policies]