Microsoft 365: Installing and Managing Installations

Summary

This article explains how to install Microsoft 365 on UTHSC‑owned and personally‑owned devices, manage your allowed installations, and access mobile installation instructions.

Prerequisites

  • Active UTHSC NetID and password
  • Duo two‑factor authentication
  • Full‑time employees and students may install Microsoft 365 on up to five devices

Instructions

Install Microsoft 365 on a Computer

  1. Open a browser and go to: https://o365.uthsc.edu/.
  2. Sign in with your UTHSC email and password (Duo may be required).
  3. Click Install and more in the upper right‑hand corner.
  4. A popup window will appear showing installation options.
  5. A file will download at the bottom of your screen.
    • Windows
    • Mac
  6. Click Close to dismiss the popup.
  7. Double‑click the downloaded file to begin installation and follow the prompts.
    Note: Mac users may need to open the file from their Downloads folder.

Install Microsoft 365 on Mobile Devices

  1. Go to https://o365.uthsc.edu and sign in with your UTHSC email and password.
    If your credentials are not recognized, you may need to change your NetID password and wait 10 minutes.
  2. Click Install Office in the upper left‑hand corner.
  3. Click Get App to download the app for your device and follow the installation instructions.
    When prompted to log in, use your UTHSC NetID and password.

Troubleshooting

  • If your login is not accepted on mobile, reset your NetID password and wait 10 minutes before trying again.
  • If installation fails on a UTHSC‑owned device, use the appropriate software portal instead of downloading from the web (see Additional Notes).
  • Mac users may need to manually open the installer from the Downloads folder if it does not auto‑launch.

Additional Notes

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