Summary
The article explains how UTHSC faculty, staff, and students can download, install, and properly sign in to Zoom using the university’s Single Sign-On (SSO) system to ensure they receive a UTHSC‑provisioned pro account.
Prerequisites
- Download Zoom and log in using the SSO option with your UTHSC credentials to access a pro account (host longer meetings, accommodate more attendees, and access additional feature).
Instructions
Setup
- Go to https://tennessee.zoom.us.
- Click the Create or Edit Account button.
- Log in with your UTHSC NetID and Password (Duo authentication may be required).
- An account will be provisioned for you automatically.
Download the App
- Go to https://tennessee.zoom.us.
- Click the Download Zoom link at the bottom.
- Zoom automatically downloads the app for you. Locate the download file, double click, the follow the steps to install.
- Once you have completed the installation process, you will see the sign in screen.
- Click on SSO. You may or may not be required to authenticate with Duo.
- The first time you log in using the Desktop application, you will be prompted to enter the SSO URL. You will only need to do this once. Enter https://tennessee.zoom.us and click continue.
- After entering the SSO URL and clicking continue, you are logged in. Once you have logged in, you will now see the main dialog box.
- You can now start a New Meeting, Schedule, or Join a meeting.
To view or make any changes to any of the meetings you have created, go to tennessee.zoom.us. Hover near the meeting and click Edit. Make any necessary changes, then click Save.
Troubleshooting
- Troubleshoot Zoom Audio and Video Issues