Departmental number? Call queue? Lab phone number? Executive who wants your calls to go to an administrative assistant? It can be confusing as to how your phone number will be displayed within our various systems. Here are some guidelines to make it easier.
Your Public UT Health Science Center Phone Number
This number is displayed when someone uses the Search UTHSC.edu function on any UT Health Science Center webpage. Because the UT Health Science Center is a public university, anyone can access our website and search for an individual or department.
The number displayed is from the UT Health Science Center Directory and comes from your IRIS record. The Updating Your Work and Personal Information webpage provides instructions for updating your contact information in MyUT/IRIS.
If you prefer to have a departmental number, a lab number, or an administrative assistant’s phone number be your “public phone number,” then be sure to use that number when you update IRIS.
IMPORTANT: If you do not need a UT Health Science Center phone number because you work in a clinical setting or have a non-UT Health Science Center number, then leave your work phone number in MyUT/IRIS blank.
Your Internal UT Health Science Center Phone Number
This is the number your UT Health Science Center colleagues will see in the Contact List in the university’s RingCentral phone system. RingCentral is not accessible outside of UT Health Science Center, so it provides everyone the opportunity to have a direct UT Health Science Center phone number in the 901.448.#### format.
RingCentral does provide “Masking” functionality that can be used by Executives to hide their UT Health Science Center phone number.
As part of New Employee Onboarding processes, RingCentral phone numbers can be requested by completing a TechConnect RingCentral Service Request, which enables you to ask for a new phone number or re-assignment of an existing number for the employee.
Still have questions? Check out our RingCentral FAQs or give the ITS Service Desk a call (901.448.2222) to learn more.