DUO User Enrollment & Management for Departmental/Organizational Accounts

Duo two-factor authentication is enabled on departmental/organizational accounts. This is the same Duo you are already using and will look and work the same way. Any users who directly log into a departmental/organizational account with its username and password must be “enrolled” (i.e., associated with the account) in Duo. This will enable them to receive a Duo prompt that must be approved or denied during login.

IMPORTANT:

• Enrollment is necessary only for those users who log directly into the account with its username and password. This does not apply to users with delegated access to the account.
• If you attempt to log in to a departmental/organizational account for which Duo has been enabled but no devices are enrolled, you will receive an error message. Follow the instructions below and then log in to the account again.

For more information on how these accounts, visit Departmental/Organizational Accounts

Enroll users in Duo to be able to log in to a departmental/organizational account (to be completed by the account owner)

1. Go to the Password Management page. Scroll to the “Departmental NetIDs” section and in the “Manage your Departmental NetID Two-Factor Authentication” subsection, select the Add or manage the phones/tokens link.
   
2. Sign in with your PERSONAL NetID, NOT the Departmental NetID. Duo authentication may be required.
   
3. Select an account from the drop down menu to enable Duo for and click Continue.
   
4. If no devices or tokens have been enrolled in Duo for the account, you will see the following screen. Choose Sign up and enroll yourself. If at least one device or token has already been enrolled, you will be taken directly to step 5.
   

5. Choose the Add button for the type of device you want to enroll.
   
6. Enter the NetID for the individual being added to the account. Choose Confirm.
   
7. A list of devices belonging to that person will be displayed. Select the appropriate device from the list and choose Add.
   
8. The device you just added will appear in the list. Choose Manage Another to add other people or Logout if you are done.