Email Stopped Accepting My Password

Microsoft will be disallowing basic authentication for any Office 365 email services in October of 2021.  In advance of this change, the UTHSC ITS department is moving clients gradually to the modern authentication platform.  For some customers, there will be no effect.  For others, they may need to remove and re-add their email account on their phone or computer.  Instructions are below, as are the minimum requirements to support modern authentication:

How to Remove an Account on smartphones or tablets.

iOS

1. From the Home screen, navigate to Settings > Accounts & Passwords.
2. From the Accounts section, tap your UTHSC email account, which may be referred to as Exchange or UTHSC Exchange or UTHSC.
   Note: If you are not sure you have select the correct account to remove, go into the account settings and verify that the email address displayed is your UTK email address.
3. After you have selected the account to delete, scroll to the bottom of the window and tap Delete Account.
4. Tap Delete Account or Delete from My iPhone to confirm.

Android

1. Locate your Settings icon and select it.
2. Locate the Accounts option and select it.
3. Select the account that you wish to remove. Your UTHSC or UTHSC Exchange or Exchange account may be referred to as ActiveSync, Exchange ActiveSync, or Corporate Account.  
   Note: If you are not sure you have select the correct account to remove, go into the account settings and verify that the email address displayed is your UTK email address.
4. Select the upper right icon that looks like 3 vertical square dots.
5. Press Remove account.
6. Press Remove account on the pop up.

Set up an Outlook account in the iOS Mail app - Office Support (microsoft.com)

Set up email in the Outlook for Android app - Office Support (microsoft.com)

iOS 11 or later, iPadOS 13.1 or later, and macOS 10.14 or later support Microsoft Modern Authentication workflows of Exchange online tenants. OAuth can be used for Office 365 accounts with Modern Authentication enabled. In iOS 12 or later and macOS 10.14 or later, configuration can also be performed manually.

In iOS 14 and iPadOS 14, Exchange accounts configured for Microsoft cloud-based services (such as Office365 or outlook.com) are automatically upgraded to use Microsoft’s OAuth 2.0 authentication service.