Get a UTHSC Phone Number for a New Employee

RingCentral phone numbers are assigned to your NetID, not a physical (“hard”) phone. This means that new employees cannot make and receive calls at a UTHSC phone number until one is assigned or re-assigned to them.

Hiring managers, business managers and/or supervisors should do the following to obtain a phone number for a new employee:

  1. Submit a RingCentral phone request form in TechConnect. In that request, indicate the new employee’s NetID and whether they should receive a new or existing number.
    1. If the person uses an existing number assigned to their position, then request that the number be re-assigned from the person leaving the position to the new person. Indicate the existing number and current assignee in the request.
    2. If the person needs a new direct number that no one else is using, then request a new number.
    3. DO NOT assign the person to a departmental number unless that is a number they truly will be answering.
  2. Once a UTHSC phone number is assigned, have the employee add it to their work and personal information in DASH.
  3. Direct the employee to our RingCentral Quick Reference Guide.
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Related Services / Offerings (1)

RingCentral
The Telecommunications team provides phone services for the UTHSC campuses in Memphis and Nashville, including phone number assignment/reassignment, "hard" desk phone installation and changes, call queues, call trees, old phone removal, service consultation, and more.