Summary
Use this article to troubleshoot Internet access issues using a wired connection.
Prerequisites
- A computer with an Ethernet port or a compatible Ethernet adapter
- A functional Ethernet cable long enough to reach the network jack
- Access to the network wall port or device you are connecting to
- Ability to check network settings on your device (macOS or Windows)
- Physical access to unplug and reconnect cables as part of troubleshooting
Instructions
Cord Troubleshooting
- An Ethernet cable is used for wired network connections. Ensure you are using the correct cable.
- Closely inspect the cable for signs of damage. Damage includes fraying/exposed which cause the cord to not work. Additionally, frayed/exposed wires are a fire hazard. If your cord is damaged, throw it away and get a new one. Examples of frayed cords:
- If not damaged, unplug the cord from each connection point, then plug it back in. When plugging the cord back in, ensure that the cable is inserted all the way. With Ethernet cables, you must squeeze it for insertion/removal.
- If plugging and unplugging doesn't work, try a different cable.
See Network Connection Status
Apple Devices
- Open System Settings, click Network on the left side. Wired Network Options should be listed under: Other Services
Windows Devices
- Open Settings, click Network & Internet on the left side. Connection status is shown at the top of the page.
Status Definitions
Not Connected: There is no signal being received. Please make sure the cord is plugged in firmly from both ends.
Unidentified Network: The computer couldn't verify/recognize the connection. Try restarting the device.
Connected: If the status says connected, are issues persist, complete a Network Issues ticket.