What is it?
- Used to troubleshoot internet access issues using a wired connection
How do I do it?
Cord Troubleshooting
- An Ethernet cable is used for wired network connections. Ensure you are using the correct cable.
2. Closely inspect the cable for signs of damage. Damage includes fraying/exposed wires. Damage to a cable can cause it to not work. Additionally, it is a fire hazard. If your cord is damaged, throw it away and get a new one.
Frayed cord examples:
Do not use
3. Unplug the cord from each connection point, then plug it back in. When plugging the cord back in, ensure that the cable is inserted all the way. With Ethernet cables, you must squeeze it for insertion/removal.
4. Try a different cable.
To See Network Connection Status:
Apple Devices
- Open System Settings, click network on the left side. Wired Network Options should be listed under: Other Services
Windows Devices
- Open Settings, click ‘Network & Internet’ on the left side. Connection status is shown at the top of the page.
Status Definitions
"Not Connected”: There is no signal being received. Please make sure the cord is plugged in firmly from both ends.
"Unidentified Network": The computer couldn't verify/recognize the connection. Try restarting the device.
"Connected": If the status says connected, are issues persist, please contact ITS.