Endpoints Minimum Hardware & Refresh Recommendations

Endpoints Minimum Hardware Requirements

New computers purchased with UTHSC funds should meet the following minimum hardware requirements:

  • 8GB RAM (16GB recommended)
  • 500GB SSD (HDD should never be used as primary storage)
  • TPM 2.0 Security Chip (PC only)
  • Three years of extended warranty coverage recommended. (i.e., Dell ProSupport, AppleCare)
  • New Dell computers should be selected from the business lineup: OptiPlex, Precision, Latitude.  The Inspiron, and most XPS models are considered consumer devices and should be avoided.

UTHSC’s preferred vendors are Dell & Apple. UTHSC has agreements in place for the procurement and in-house support of devices from these vendors and has also vetted them for compliance with security and configuration requirements. Other vendors’ products may not be compatible with UTHSC’s systems, and some, such as Lenovo, are currently not allowed due to security concerns.

All new computer purchases should be ordered from the HSC Hub. The Hub is familiar with these minimum hardware requirements and will coordinate delivering new purchases to ITS for needed configuration prior to use. 

HSC Hub Contact Info:

901.448.5427

hschub@uthsc.edu

https://university-of-tennessee-health-science-center.shoplightspeed.com

Endpoints Refresh Cycle Recommendations

ITS recommends refreshing endpoints every three to five years. Most laptops and desktops are ordered with the recommended three-year extended coverage from the manufacturer.  After this coverage expires, needed repair parts will have a cost associated with them that must be paid by the department that owns the device. PC and Mac devices more than 5 years old will receive reduced hardware and software support and face an increased risk of irrecoverable failure. After 5 years, devices face reduced availability of OEM replacement parts, as well as reduced compatibility with needed software and OS updates.

Details

Article ID: 139906
Created
Fri 6/3/22 8:56 AM
Modified
Fri 6/3/22 10:19 AM