Q: How do I get into the Project/Work Requests page?
A: You can submit a project/work request by going to the DASH landing page and clicking the Facilities Project/Work Request button.
Q: How do I see all requests instead of just mine?
A: Click the Show All Requests toggle switch at the top.
Q: Do I have to change the campus to UTHSC?
A: Yes, for now, you must change Campus from UTK to UTHSC if you are on the Memphis campus. If you reside on the Knoxville campus, please select UTK as your campus. If you reside elsewhere in the state, please work with your local provider/landlord.
Q: Can I type information into a field, such as Asset, or must I use the drop-down menu?
A: You can do both! You can start typing in a field (using % as a wildcard, if needed) and then choose from the drop-down menu. For example, type Alex% in the Asset field to see all the assets in the Alexander Building. Use the drop-down menu to choose the one you need. You can also use the % wildcard in the middle of a search (e.g., Alex%elevator).
Q: I typed in an asset I know we have, and it’s not coming up.
A: Make sure you have UTHSC chosen as your campus. If you have to change it from UTK to UTHSC, you must re-enter your asset information.
Q: Do I always need to enter a Fund?
A: Yes, the fund is required and defaults to the creator’s fund, but it can be changed. You can find this info at IRIS to DASH COA Cross Reference by entering your IRIS cost center.
Q: Can I make a request for others?
A: Yes! As the creator, the system will track both your information and the person you enter in the Requested For field. This gives us two people to contact if we need more information.
Q: What if I need something for a new employee who has not been onboarded yet?
A: DASH doesn’t have the time lag that IRIS had, so things should happen faster, but you need a NetID for the new employee before entering a request for them. Keys should be requested through the Work Request portal.
Q: How do I expand the request to see more information?
A: Click > beside the request to expand and see all the information.
Q: Can I edit a request?
A: At this time, you can’t edit a request. Call 901.448.8888 for assistance.
Q: I expanded the request and don’t see a work order. Do I need to do something?
A: Some requests, especially chargeable ones, must be approved by a supervisor. Once it is approved, you will see the work order.
Q: As an approver, how do I approve a work request?
A: To approve work requests, the approver will receive an email. They will log into the work request system and, at the top, click on the approver button at the top near the left. That will open the approver page, and then they will click on the approve or reject button. Once that is done, the work request is created.
To see details, the Approver can go into the Work Request by returning to the FACILITIES PROJECT/WORK REQUEST tab, and clicking on the pencil to the far right of the selected work request. This allows the Approver to edit the information on the work request. The Approver should validate the accuracy of the following fields:
- Asset selected
- Reason for Repair
- Department – This is the department that will be charged for the repairs if request is chargeable.
- Fund – This is the fund that will be charged for the repairs if request is chargeable.
- Description
If the approver does not support the request or is not willing to pay for the request, the request can be rejected. Return to the Approvals tab to approve or reject the work request.
Q. One of our supervisors accidentally added operations with operation # greater than 99. When we try to do anything to it, such as complete it, delete it, or change it, we get error messages. Is there any way to correct this or close the WO? (examples: HSC1045 and HSC1003)
A: If we have to create an operation prior to operation 10, then first renumber the Operation 10 to Operation 20 and after saving the record, add the new operations starting with number 10.