Facilities: Submitting a Work Request in DASH

How to submit a work request for a repair, request for service, or request a project

  1. Start on the DASH Customer Portal (Duo authentication may be required).
  2. Select the Facilities Project/Work Request (UTK & UTHSC) button to access your personal project/work request dashboard.
    Main DASH screen
  3. Your dashboard defaults to displaying all project and work request submissions you have entered or requests that have been entered on your behalf.
    Main work requests screen
  4. You can toggle the ‘Show All Requests’ button to ‘ON’ to display all project and work request submissions. This will be useful if you need to verify whether a submission has been entered for a specific asset.
    Toggle to show all requests
  5. Select the ‘+ Add New’ button in the upper right corner to enter a new project or work request submission. This will open the ‘New Request’ dialogue box.
    Screen to enter a new work request
  6. You must change the campus to from UTK to UTHSC.
    Screen enter new request details

The following information describes each field on the ‘New Request’ dialogue box:

Campus: A required field that should default to your specific campus based on your work location associated with your Net ID.

Asset (Location/Equipment): A required field where you choose the name of a specific building where the work needs to be completed. The naming convention associated with spaces is Building Name-Floor-Room Number-Equipment. You can also use a % character as a wildcard. For example, you can enter Alex%656 to find that specific asset in the drop-down menu. The more specific the requestor can be in the selection of the asset, the easier it will be for Facilities Services to provide faster service.

Reason for Request: A required field where the requestor enters the reason for the service request. An example of a reason for request is ‘Auto:  Request tags for new vehicle.' If a service request may be chargeable, a notification will appear below the Reason for Request field and an approval by the Department approver will be necessary for the request to be submitted to Facilities Services.

Requested For: A required field where the requestor’s name is entered. This should be the name of the person who Facilities Services can contact in the event the service provider has questions about the request. This defaults to the person logged in but can be changed. You can use Autofill by deleting your name and typing the other person’s last name, first name. When a match is found, click on the name.

Department: A required field to capture the 'Requested For' person’s department or the department that will be charged for the request. The associated department charge code is connected to the department selection. A component of the chart of accounts. UTHSC departments all start with “70.”  Be sure to select the correct Department.

Fund: A field the requestor can enter if they know the work is chargeable and which fund is to be charged for the work. A component of the chart of accounts. Be sure to check with your Business Manager for the correct Fund.

Description: Please enter as much detail in this field for the reason for the request. The more detail provided in the description field can help the Facilities Services staff respond quickly and efficiently. If the room isn’t part of the asset description, add it in the description. A good example is, ‘I need to replace the carpet in the office suite 123 in Coleman’.

+ Attachments Button: This button can be used to attach photos to the work request to help clearly show reasons for requests.

An example of a completed ‘New Request’ showing the ‘This item may be chargeable!’ notification below the ‘Reason for Request’ field.
Items may be chargeable screen

  1. Scroll down to Submit the project or work request or to reset the ‘New Request’ dialogue box.
    Submit button to submit a request
  2. When a project or work request has been submitted that may be chargeable, the status will be ‘Pending Approval.’ If the request does not need to be approved, it will send automatically to DASH Maintenance, where the Work Order is created for Facilities.  The status will change to ‘Open.’
    Screen where your new work request appears
  3. Click > beside the asset to see more information.
    After you click the >, you see more work request details
  4. Note the Work Order number that was created in DASH Maintenance for Facilities.
  • Non-chargeable work requests will receive a work order number immediately.
  • Chargeable work requests will receive a work order number once the approval has been completed.
  1. Check back in the portal for status updates, including:
  • Open
  • In-Progress
  • Pending Approval
  • On Hold
  • Rejected
  • Completed & Verified
  • Closed
  1. Search box, Sorted By, Order By, and Show All Requests buttons at the top of the page allow the user to filter the work requests.

For assistance or emergencies, please contact the Facilities Service Desk at 901.448.8888.

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