Student Computer Labs and Printers

The UTHSC ITS department maintains an open-access computer lab and 24 wēpa Print kiosks for student use.

Locations and Hours

1. Pharmacy Building room 201 open access computer lab is open Monday – Friday, 8a – 5p excluding testing times which vary.

The B110 GEB facility and the B107 GEB facility are not presently open. 

There are 24 print stations on campus. Most stations print black & white and color, but HC indicates a black & white only station. LP indicates a low-profile or wheelchair accessible station. Low profile stations print color and black & white.

Printers are located throughout campus. (map)

Personal Print Accounts

Each student is awarded $420 worth of prints for the length of their academic program. This amount is not billed to the student or pulled from tuition. ITS pays WEPA on the student’s behalf. If you start a new program or repeat a term, then you are eligible for more virtual funds. Please contact the lab manager, Camielle Smith, at 901.448.1408 or labmanager@uthsc.edu with questions about your account status or award adjustments.

If a student has exhausted their award, then they can choose to add funds to their WEPA account using a personal payment such as a credit card or PayPal account. If a student has added their own money to their WEPA account, then WEPA can refund any unused amount to the original payment method. This type of refund can be honored even after graduation. Reach WEPA via chat at support.wepanow.com or email help@wepanow.com or call 1.800.675.7639 for refunds. Print credit provided by the university cannot be exchanged for cash.

Check your account status at https://www.wepanow.com/login#. You’ll need your NetID and password.

How to Print

1. Search "WEPA" in the App Store or Play Store to download the wēpa App.
2. To print from a USB drive, insert a USB into any wēpa print station.
3. Use the wēpa mobile app to take a scan then upload it to the wēpa cloud. Or use a scanner in GEB B110 or the library for longer documents. Print as usual.
4. Print from the Computer Lab
   1. From any software that can print. choose File>Print. select a wēpa printer from the drop-down menu and Print. If you are not already signed in. a login prompt will appear. 
   2. A notification window will appear in the lower right near the wēpa icon.
      
   3. Click the wēpa icon to see documents and codes. Remember to just log in at the print station to see all of your documents - you do not have to use the codes if you have an account.
      
5. Print from an Email
6. Print from a Personal Computer
7. Web Upload: Upload Documents in Your Browser
8. Log into your Dropbox, One Drive, Google Drive, Box, or Blackboard account at the kiosk to print documents from your cloud accounts.

FAQs

What is Wēpa?

Wēpa is cloud-based printing that enables you to relay prints from anywhere on or off-campus from your smartphone, tablet, or computer. You can then release a print at any print station.

Can I copy/scan?

GEB B110 has two document scanners. The library also has a document scanner. Use the scanners or the wēpa mobile app to scan. Print at a print station like any other document.

Where are my printing funds?

Each student is awarded $420 worth of prints for the length of their academic program. This amount is not billed to the student or pulled from tuition. ITS pays wēpa on the student’s behalf. If you start a new program or repeat a term, then you are eligible for more virtual funds. Please contact the lab manager, Camielle Smith, at 901.448.1408 or labmanager@uthsc.edu with questions about your account status or award adjustments.

What happens when I run out of printing funds?

If a student has exhausted their university provided print award, then they can choose to add funds to their wēpa account using a personal payment method such as a credit card or PayPal account. If a student has added their own money to their wēpa account, then wēpa can refund any unused amount to the original payment method. This type of refund can be honored even after graduation. Reach wēpa via chat at support.wepanow.com or email help@wepanow.com or call 1.800.675.7639 for refunds. Print credit provided by the university cannot be exchanged for cash.

How do I convert a PDF back to a PowerPoint?

In Adobe Acrobat select, File -> Export to -> Microsoft PowerPoint.

How do I combine PDF files?

Hold down CTRL to select multiple PDFs. Right-click on a selected PDF. Choose combine files in Acrobat.

What if I want borderless prints?

• Borderless printing is not possible on standard printers. Visit the Print and Copy Center for specialized printing.

Why can I only edit some documents at the kiosk?

• Only USB and Cloud services allow for editing at the kiosk. Wēpa assumes you're done modifying the document when you send it via the computer or phone or email.

What's the difference in OneDrive and Office 365 cloud service?

Office 365 is for businesses and works best with your UTHSC account.

My Word document is printing strangely?

While at a computer, make sure the document is set to print on letter-sized paper. You can check this setting in the print menu.

My PowerPoint will only print in color.

On a Windows machine, choose File then Print then find View. Select Grayscale or Black and White under the View dropdown. On a Mac, make sure a black and white wēpa printer is selected.

How do I print multiple slides per page from my iPad?

In the wēpa app print menu, when you're uploading a PowerPoint file, there is a "Print What?" option. Under "Print What?" choose handouts and choose the number of slides per page. More info on iPad printing can be found here: http://support.wepanow.com/iphone-ipad-uploading/