Knowledge Base

Categories (13)

Accounts and Access

Information about your UTHSC accounts, including access to administrative and business applications, requesting a new account, and more.
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Email, Calendar and Messaging

Get support for your email, chat, calendaring, and related service such as Outlook, Teams, listservs, shared calendars and mailboxes.
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Cybersecurity and Safe Computing

Learn about our IT security policies, data integrity and compliance, report viruses, malware or email phishing.
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Software, Hardware, and Applications

Microsoft 365, Zoom, FileMaker, OnBase
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File Storage and Sharing

Document and Data storage, network shared, personal storage, cloud storage, such as OneDrive, SharePoint, OnBase, VolShare, etc.
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Teaching, Learning and Classroom/Lab Support

Get help with Blackboard, including setting up new courses, report issues or request assistance in any of our classrooms or computer labs, request new software installations in the computer labs.
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New to Campus

FAQs about UTHSC technology for staff and students
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Projects, Process and Consultation Services

Projects, process improvement, enterprise architecture, continuous improvement and innovation, planning services, digital accessibility, IT communication and documentation, IT service delivery and support, portfolio and project management, and training and outreach.
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Computer, Device and Printing Support

Purchase or repair a computer or device, request desktop services, install a printer, or gain access to an existing one.
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Research Computing

Assistance with statistical software, surveying, high-performance computing and grant writing.
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Web Services

Get a WordPress lab site.
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Telephone

Learn how to set up voicemail, forward your campus phone, check your messages in RingCentral.
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Governance, Risk, and Compliance

Articles concerning risk assessments and compliance issues
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