Fix "View Only" Error in Microsoft Word

This is a guide to resolving a known issue on Apple Devices where Word Documents are View Only.

Summary

This is a guide to resolving a known issue on Apple Devices where Word Documents are "View Only."

Devices Impacted 

Mac

Possible Error Messages 

Instructions 

If you receive one of the errors and are unable to edit documents in any Microsoft Office Application (OneNote, Excel, Word, PowerPoint etc.), please follow these steps:

1. Download and ran the license uninstaller using these instructions.
    
2. Move the following Microsoft Office Applications to the trash.
   Word
   Excel
   PowerPoint
   OneNote
   Teams
    
3. Empty the trash.
    
4. Download and install Microsoft Office for macOS.

Additional Notes

These steps can only be done on a personal device. If the impacted device is managed by UT, please contact the Service Desk at 901.448.2222 for assistance. 

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