Summary

A shared mailbox allows multiple people to read and send email from a common UTHSC address. Messages sent from the shared mailbox appear to come from the shared address rather than an individual user.

Prerequisites

• You must be granted access to the shared mailbox by ITS or your department.
• You must know which version of Outlook you are using. Microsoft provides a guide.

Instructions

Accessing a Shared Mailbox

• New Outlook
• Classic Outlook
• Outlook on the Web

Troubleshooting

• If you cannot see the shared mailbox, confirm with your supervisor or ITS that your access has been granted.
• If the mailbox previously appeared but is now missing, restart Outlook or remove and re-add your UTHSC account.
• If you receive permission errors, wait 15 minutes and try again to allow access to propagate.
• Outlook for Mac may require manual setup under Tools > Accounts > Delegation & Sharing.

Additional Notes

• Shared mailboxes do not require a separate password.
• You must be logged in with your UTHSC account to access shared mailboxes.
• To request a new shared mailbox or make changes to an existing one:
  Departmental/Organizational Account Requests and Changes

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