Auto-Forwarding UT Email to Another Email Account

Summary

This article explains UT System restrictions on auto‑forwarding university email to external domains, identifies which domains are approved or denied, and provides guidance for requesting an exemption and forwarding email to an approved destination.

Prerequisites

• Active UT System email account

• NetID and password

• Duo two‑factor authentication (may be required)

• Access to the UT Email Account Management portal

• Understanding that forwarding to unapproved domains is prohibited

Instructions

1. Review Approved and Denied Domains

• UTK maintains the official list of approved and not‑approved forwarding domains.

• You must log in with your NetID and password to view the list.

• Domains in green are approved.

• Domains in red are denied.

• Any domain not listed is also considered denied.

2. Request a Business‑Related Exemption (If Needed)

Faculty and staff with a legitimate business need may request an exception.

• Submit an Email Forwarding Exception request.

• You will be notified if your request is approved or denied.

3. Understand Why Forwarding Restrictions Exist

• Forwarding UT email to external accounts increases security risk.

• Forwarding does not remove UT’s obligations under FOIA or legal discovery.

• Restrictions support the university’s information‑security requirements.

4. Forward Email to an Approved Domain

1. Go to Email Account Management.

2. In the Email Forwarding section, select Manage email forwarding,

3. Log in with your NetID and password (Duo may be required).

4. Click Enable.

5. Enter the approved email address you want to forward to.

6. Choose whether to retain copies of forwarded mail (Yes or No).

7. Click Submit.

5. Protect Sensitive Information

Even when forwarding to approved domains, users must safeguard:

• PII

• FERPA‑protected information

• HIPAA/PHI

Users are responsible for how they store and handle university data. For questions, contact the Cybersecurity team.

Additional Notes

• Related Article: Outlook Email Setup on Android Devices, iOS Devices, Windows and Mac Computers

• Related Service: Email Forwarding Exception.

• For assistance, contact the Service Desk at 901.448.2222 or visit the 6th Floor of Lamar Alexander.

• Submit portal feedback through TechConnect.