3Shape Trios Scanner

Summary

Dental scanners made by 3Shape are used in multiple clinics and department areas in the College of Dentistry. Used for scanning teeth in General Dentistry. Scanners came with dedicated laptops for exclusive use with scanners. Scans are stored on a central on-prem server. Software used to access scans is installed on laptops and requires a login name and credentials with SSO and MFA.

Body

Product/Service Information (for internal ITS use)

                                                
Product/service name 3Shape Trios Scanner
Hosting method (cloud or on-premise) Central on-prem server
Authentication method SSO
Data import/integration with which UTHSC systems? N/A
Access URL Client installed on PC's in CoD; No direct access
End users
Multiple UTHSC groups (ex., faculty, staff, and students)
UTHSC system owner Dr. Audrey Selecman
Software/product administrator(s) Michael Barbieri
System administrator(s) Dr. Audrey Selecman; Julie Dowden
Contact information aselecma@uthsc.edu ; julmflan@uthsc.edu
Vendor (if not developed in-house)

3Shape A/S
UTHSC support provider(s) Vendor: 3Shape (support.3shape.com) for scanner or software issues
UTHSC service desk (901)-448-2222 for connectivity issues, laptop issues; system administrator for software credential addition, deletion, or change
TDX ticket: https://uthsc.teamdynamix.com/TDClient/2280/Portal/Requests/ServiceOffering/2869/Report-an-Issue/Request
UTHSC support provider(s) contact information UTHSC service desk (901)-448-2222/TDX ticket
Date of transition to operations 5/20/2026
Added to or updated in IT Service Catalog? Yes
IT Service Catalog entry owner Added to internal ITS software inventory for reference by Service Desk technicians to address calls

Details

Details

Article ID: 162900
Created
Wed 6/10/26 10:09 AM
Modified
Wed 6/10/26 10:09 AM