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If you get a new phone with the same phone number, you must restore your Duo account to your new phone before you can get Duo pushes to that phone.
These instructions also often work if your phone has stopped getting Duo pushes, and you need to reactivate it (even though at the end, you click "I have a new phone").
If you are changing your phone number, you will need to contact the UTHSC Service Desk for additional help at 901.448.2222 or 1.800.413.7830.
If you have an iPhone and restore your phone from an iCloud backup, restoring Duo mobile is easy. Just launch the Duo app and tap Continue. These instructions are helpful if you do not restore from an iCloud backup or have an Android phone.
- Once you have your new phone, go to 2fa.utk.edu/restore.
- Log in with your NetID and password and additional verification information.
- Select one of the Duo methods to log in.
- Duo Push (only if you have access to your old device).
- Text Message Passcode: Select Text me new codes to receive an SMS message with new temporary codes to the phone number registered.
- Phone Call: Call the cell phone number already registered. Select 7 to approve.
4. IMPORTANT: Select I have a new phone for your phone, then select Get Started, and follow the instructions. 