Known Duo Issues

Summary

Duo issues and solutions/workarounds

Body

Issue Solution/Workaround
You are not notified that you have a pending approval. Enable Notification for the Duo App.
Notifications to Apple Watch works sometimes and sometimes not or delayed See the DUO guide about Apple Watches for troubleshooting.
Setup fails because your camera cannot capture the QR code. Allow the Duo app to access your camera during setup (can be disabled once setup is complete).
Cannot select “Remember me for 7 days” because Duo automatically pushes the notification. Cancel the request, check the box, and push a second notification.
Remember Me for 7 days option is not working. Google Chrome: Enable the following option:  Settings > Advanced > Content Settings > Cookies > Allow sites to save and read cookie data (recommended).  In the same area in Chrome, be sure to disable the following option: Keep local data only until you quit your browser.

Firefox: Preferences > Privacy & Security > Cookies and Site Data > Set Keep until to "They Expire" 
‘Choose an Authentication Method’ box on the Duo login screen is cut off. Set your browser’s Zoom viewing setting to 100%.

Clear cache and cookies.
Duo login screen blocked or buttons missing
  • Privacy-minded browser plug-ins such as NoScript or cookie managers, block third-party cookies
  • Block cookies and storage access from third-party trackers.
 Add *.duosecurity.com to your whitelist Firefox 63, disable Content Blocking.

Details

Details

Article ID: 133422
Created
Thu 5/27/21 7:55 AM
Modified
Tue 11/19/24 3:53 PM

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Related Services / Offerings (1)

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