Popular Services
This form is to be used for services requests if you cannot find an offering which fits.
If you could not find a service offering that fit the problem you would like to report, click here to start the process.
This form is used to request an exception or exemption to established UTHSC Information Technology and Office of Cybersecurity Policies and Standards
Use this form to request a NetID for a department or student organization, or to make changes to an existing department or organization ID.
Blackboard Learn is the learning management system (LMS) at University of Tennessee Health Science Center and is used to enhance teaching and learning for online and campus courses. Blackboard Learn offers instructors and students the flexibility to access course materials at any time from any computer or mobile device with an Internet connection – which is essential to supporting the on-the-go learning needs of students today.
The ITS Project Management Office (PMO) works to support the strategic goals of the university and IT organization by developing and implementing an effective project portfolio management (PPM) framework.
Complete this form to request access to a co-worker's computer files, email, OneDrive, SharePoint or Zoom account, if the employee has left UTHSC or is on an extended absence. These requests require HR approval.
Get UTHSC wireless access for a university authorized guest.
If you are having issues accessing the network/internet, select Network Issue to report your problem.
The Telecommunications team provides phone services for the UTHSC campuses in Memphis and Nashville, including phone number assignment/reassignment, "hard" desk phone installation and changes, call queues, call trees, old phone removal, service consultation, and more.
ITS provides collaboration services for departments wanting to install new audiovisual equipment in classrooms, conference rooms, or offices
Is your computer, printer, scanner not working properly? Report your issue.
Get access to Creative Cloud Desktop apps like Photoshop, Acrobat, etc.
An e-signature or electronic signature is a legal way to get consent or approval on electronic documents or forms. It can replace a handwritten signature in virtually any process.
Go here for problems with Ring Central "Hard" telephones, headsets, voicemail, etc.
In classroom/conference room support is provided for audiovisual needs, such as Microsoft Office, TurningPoint, Mediasite, Zoom, and videoconferencing.
Use this service to request an exception to be able to forward your UTHSC email to a domain that is not currently on the list.
Teaching and Learning Center staff can provide advice on what technologies might be most appropriate to help instructors meet their learning goals, provide guidance on best practices with the use of academic technologies, and provide instruction to instructors and students on how to it.
ITS reviews all hardware, software, and technical systems prior to their purchase to ensure they comply with the technical and cybersecurity standards of the University of Tennessee, UTHSC, and applicable government regulations. ITS also reviews products/services that are undergoing major architectural and platform changes (ex., a system moving from on-premise servers to the vendor's cloud).
Qualtrics is a powerful online survey research tool, and it is available to all faculty, staff, and students at UT. Qualtrics meets IRB requirements for collecting and storing data including PII, FERPA, and HIPAA/PHI (it is encrypted in transit, at rest, and in backups).
ITS handles requests for IRIS data and reports that are not currently available in the IRIS system.
Banner is UTHSC’s student information system. Banner Dashboards and Reports are used to support the Registrar, Financial Aid, Admissions, Bursar’s Office, Colleges and Faculty. This allows for efficient viewing of Banner data for transactional, analytical and auditing purposes.
Listservs provides users with an email distribution address that can be archived and searched.
Sometimes students and employees end up with more than one NetID. It is important to report a suspected multiple NetID as soon as possible.